• Order Processing Time

  • Formal Dresses:
    • Due to the intricate designs and customization, please allow 3 to 5 weeks for order processing.
  • Casual Dresses:
    • Orders are processed within 2 to 3 business days.

• Delivery Timeframes

  • Domestic Shipping (Within Pakistan):
    • Formal Dresses: Delivery takes an additional 3 to 5 business days after processing.
    • Casual Dresses: Delivery takes 5 to 7 business days after processing.
  • International Shipping:
    • Formal Dresses: Delivery takes 7 to 10 business days after processing.
    • Casual Dresses: Delivery takes 10 to 15 business days after processing.

  Please note that delivery times may vary depending on your location and unforeseen circumstances.

• Shipping Methods and Costs

  • We partner with reputable courier services to ensure timely and secure delivery of your orders.
  • Shipping Costs:
    • Shipping costs are calculated based on the weight of the package and the destination.
    • The total shipping fee will be displayed at checkout before you complete your purchase.

• Order Tracking

  • After your order is shipped, you will receive a confirmation email containing a tracking number.
  • Use this tracking number on the courier’s website to monitor the status of your shipment.
  • If you do not receive a tracking number, please contact our Customer Service for assistance.

• International Shipping and Customs

  • Worldwide Shipping:
    • We offer international shipping to most countries.
  • Customs and Duties:
    • Import duties and taxes are not included in the product price or shipping cost.
    • Customers are responsible for paying any additional charges for customs clearance.
    • Customs policies vary by country; please contact your local customs office for more information.

•  Delayed or Lost Shipments

  • Delayed Shipments:
    • If your order is delayed beyond the estimated delivery time, please contact us, and we will assist in tracking your shipment.
  • Lost Shipments:
    • In the rare event that a shipment is lost, we will work with the courier service to resolve the issue promptly.
    • We may offer a replacement or refund as appropriate.

• Contact Information

  If you have any questions or concerns regarding your delivery, please do not hesitate to contact us:

  • Phone/WhatsApp: +92 333-2352090
  • Email: info@sobia-m.com
  • Instagram: sobia.m_

  Our Customer Service team is available to assist you with any inquiries or issues you may have.

Note: By placing an order with sobia-m.com, you agree to this Delivery Policy. We reserve the right to update or modify this policy at any time without prior notice. Please review this page periodically for any changes.